Heart Internet was based by Tim and Jonathan Brealey in 2004 in Nottingham. Since 2011, they've been a part of the Host Europe Group (HEG), a website registration and UK internet hosting firm, which was, in flip, purchased by US primarily based internet hosting firm GoDaddy in 2017. Through the years, they've acquired a lot of awards for his or her work, together with the PC Professional award for Greatest Web Internet hosting in 2013, 2014 and 2015, MicroMart’s Editor’s Alternative for Greatest Web Host in 2014 and the ISPAs Award for Greatest Shared Internet hosting in 2015.
The corporate’s major information middle is positioned in Leeds, UK, and hosts all of their webhosting packages, all premium internet hosting packages, their Digital Personal Servers, all of their purchasers’ and resellers’ particulars, and different information. They've a secondary information middle within the EU in an undisclosed location, however this one solely hosts a few of their hybrid servers and a lot of the devoted servers that have been bought after 2016.
Host Internet affords an honest vary of options, however their SSL certificates are solely accessible on costlier plans, and a lot of the reductions are solely relevant should you pay on an annual foundation.
All of Heart Internet's plans embody limitless bandwidth whereas its costlier plans additionally embody limitless storage (Picture credit score: Heart Internet)
Pricing
Heart Internet’s webhosting costs begin at £2.99 monthly (+VAT) when billed yearly and when utilizing a promo code, and that’s already discounted from £3.99/mo.
If you wish to pay on a month-to-month foundation, you’ll want to provide £4.99 for essentially the most primary plan which features a web site, a free area title, a primary migration, 100GB of storage, and limitless bandwidth (which is the case for all plans).
Costlier plans embody limitless storage, whereas the 2 most costly plans additionally embody a free Easy SSL certificates, however solely to your first yr. Heart Internet solely accepts playing cards and doesn't provide refunds or free trials.
Ease of use
When opening your account with Heart Internet, you’ll have to give up your title, date of start, tackle, and cellphone quantity. Heart Internet solely affords service in 23 international locations, largely North America and western Europe, plus Australia, New Zealand, and South Africa - no different African international locations, nor South America or Asia. For safety causes, you’ll additionally should arrange a safety query.
Their Buyer Space instantly affords you new issues to buy. For instance, should you haven’t accomplished your buy, you’ll nonetheless have cPanel internet hosting marketed, however this time for £3.99/mo billed yearly with out the promotional code.
The Buyer Space's design has clearly not been up to date for a while (Picture credit score: Heart Internet)
Whereas their web site is kind of clear and modern-looking, the Buyer Space invokes a decade-old really feel, because it seems prefer it hasn’t been visually up to date in a protracted whereas. However the cPanel is just a few clicks away, and we’re already greeted with a way more acquainted structure. You should utilize a File Supervisor and even FTP to add your manually constructed web site. There’s additionally a SiteDesigner accessible at additional value (a primary plan will set you again £5.99 monthly, whereas the limitless plan prices £9.99 monthly, and each are discounted 16% should you’re paying yearly).
Heart Internet additionally affords WordPress, Joomla, Magneto, OpenCart, and different apps with a one-click set up function. Though WordPress internet hosting is listed individually on their web site, it doesn’t appear to supply something totally different to the same old webhosting, and it even comes with the identical low cost code, so it's almost certainly only a headline change.
We used GTmetrix to measure the efficiency of our Heart Internet web site (Picture credit score: GTmetrix)
Pace and expertise
By way of velocity, Heart Internet carried out decently at our GTmetrix take a look at, which confirmed it took 6.5 seconds to totally load their predominant web site (in comparison with the typical 8 seconds), and solely 40 requests (whereas the typical is 88).
All Heart Internet webhosting plans have a 99.9% uptime assure. Nevertheless, this doesn't present whether or not their information facilities are Tier III or Tier IV by requirements from the Uptime Institute, however on the naked minimal, they need to not exceed some 9 hours of downtime per yr. Throughout our two-week lengthy testing interval, Heart Internet’s predominant web site had completely no downtime. Whereas the interval is brief, it's actually a fantastic signal for the longer term.
The Help Database leaves lots to be desired (Picture credit score: Heart Internet)
Help
Heart Internet affords a Help Database, separated into eight distinct classes, however it seems very dated and isn't actually exhaustive. For instance, the Accounts and Billing part cowl questions similar to “How do I get support from the Heart Internet Customer Services team?” and “How can I change my Heart Internet account password?” however not whether or not or not they provide trials or refunds.
In case you want more assist than this database affords, you’re prompted to “please contact Customer Services,” however that link results in the identical “How do I get support” article, which walks you thru the very same steps once more earlier than telling you that you could both name them, use dwell chat, or submit a ticket. In case you’re calling, you’re going to want to search out your PIN in your Buyer Space to allow them to confirm your id. There isn't a discussion board for customers.
The competitors
Versus Heart Internet, Bluehost is a US-based internet hosting supplier. It's considerably cheaper, however comes with a later value hike. It affords superior buyer help, whereas each suppliers are WordPress-friendly.
By way of costs and options, Heart Internet and 123 Reg appear similar (admittedly, each are subsidiaries of the Host Europe Group, so similarities are to be anticipated). Nevertheless, 123 Reg has a 14-day money-back assure, in addition to a fantastic help part.
In case you’re a newbie who depends on guides and how-tos, Hostgator is a considerably more sensible choice than Heart Internet, since they provide these each in written and video kind. By way of costs, Hostgator can be barely cheaper.
Catalyst2 is way cheaper than Heart Internet, however it's also considerably more restricted (for instance, the most affordable plan solely affords 5GB information switch monthly, whereas Heart Internet has no such restrictions). In addition they have a 30-day money-back assure.
Closing verdict
Though Heart Internet affords an honest vary of merchandise, their costs and lack of intensive help make them a much less enticing choice subsequent to the likes of Hostgator and Bluehost, which supply many more user-friendly options, persevering with help, and decrease costs.
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