Docebo is a software program as a service (SaaS) studying administration system that was began in 2005 in Macherio, Italy by its founder, and present CEO Claudio Erba. It has grown into a worldwide firm of over 450 workers, with worldwide workplaces together with within the US.
Docebo had an IPO on the Nasdaq in December of 2020, and at present has over 2,000 clients throughout over 90 international locations together with Amazon Web Providers, Thompson Reuters, and Walmart.
Options
Docebo focuses on the enterprise market, fairly than academic settings to offer training to an organization’s workforce. Here Docebo can “Create and manage content, deliver training, and measure the business impact of your programs,” and it does this through a contemporary, tech targeted “AI-based Learning Suite.”
Underneath the Docebo Suite umbrella are a number of merchandise:
- {Shape} - to create the academic content material
- Content material - to accumulate academic content material
- Study LMS - for supply of content material to an viewers
- Studying Impression - for quantifying how efficient the training was to the viewers
- Studying Analytics - to evaluate significant outcomes on the development to your enterprise
This Docebo Suite is targeted on enterprise purposes, and in line with the corporate for locations which have 300 workers, or more. Such a course of that's amenable to that is onboarding the place this platform could be fitted to e-learning, with a objective for workers retention. That is carried out by making the method “Social and interactive,” fairly than only a series of numbing lectures. Docebo can also be designed to scale absolutely, in order that your enterprise is not going to outgrow it because it strikes to the following stage.
Plans and pricing
A major draw back is that the pricing for Docebo is totally opaque. We are able to definitely be respectful that deployments of merchandise like this are distinctive, however we wish to see a place to begin for the pricing, and an concept of the doable tiers. Nevertheless, firm contact is required, usually by filling out the contact kind that requires a enterprise electronic mail and a cellphone quantity in order that wants could be assessed and a customized quote could be created.
The alternate technique is the chat field within the decrease proper hand nook of the display, and we additionally tried this technique. Whereas we had been ready to clarify that we needed the pricing for this evaluate, whereas the chat did point out if we needed to speak about plans, it {asked} us a number of occasions for a enterprise electronic mail, and we had no alternative to clarify additional, so we might think about this a miss.
A 3rd possibility supplied is a toll free quantity to talk to certainly one of Docebo’s consultants to get plan pricing. There may be a proposal of a free trial, though the size just isn't specified, and there's additionally a free demo.
Assist
The assist for Docebo may very well be characterised as complete, however not direct. For the excellent piece, there's loads of nicely carried out contact, with data on all forms of related subjects, reminiscent of “Creating a New User,” “Creating and Managing Learning Plans,” and “Managing E-Commerce Transactions” among the many prolonged listing of subjects. Customers can even browse by the subject.
Sadly, in case your query just isn't lined by certainly one of these predone subjects, there is no such thing as a apparent solution to get in contact, as we didn't discover an electronic mail, chat, cellphone quantity, or assist portal to ask a direct query. There was a button to “Talk to an expert now,” however after we pressed it, no direct contact occurred, and we had been simply redirected to a different web page, with choices to “Get a demo,” or “Start a free trial,” which hardly answered any questions that we had. We by no means prefer to see a direct cellphone quantity for gross sales, however then no direct cellphone quantity to assist the product afterwards.
Customers additionally do have the choice to attach with fellow customers through the Docebo Group. It is a person discussion board with lots of of queries, and hundreds of replies. We additionally just like the upcoming digital convention.
Consumer critiques
Docebo has smartphone apps for each the Android and iOS platforms. That is typically a very good place to begin to assist each smartphone platforms.
On the Android facet, on the Google Play retailer, the app is awkwardly named “Go.Learn” with a interval in the midst of the identify. Customers give it a lukewarm 3.6/5 stars, with a bit over 1500 critiques. Drilling down, a number of annoyed customers complain of frequent crashes that lead to a white display, misplaced passwords that may’t be retrieved, and login credentials that aren't saved.
To be honest, we additionally appeared on the iOS model of the “Go.Learn” app which works by the identical identify. The ranking is definitely a decrease one at 2.1/5 stars, with over 250 critiques. Here, there are additionally complaints of a clean web page when beginning up the app, frequent crashes when it does work, and a clunky UI. There are additionally points with the password not saving.
Trying throughout critiques of each variations of this “Go.Learn” app, it's protected to say that it wants more growth to boost stability and value.
Ultimate verdict
Docebo takes a totally fashionable, and AI method to training for workers. The professionals embrace the listing of notable purchasers, a free trial, the enterprise focus, and the social method to studying. The cons are vital with completely opaque pricing, restricted choices for direct contact, few specifics of the service, and low rated smartphone apps. Total, it's arduous to offer this service a better advice, and whereas some Fortune 500 corporations use it, customers ought to rigorously assess the choices earlier than going with this platform.
For more update keep tuning on: SociallyTrend.com
